Terms and Conditions

This is an English translation provided for convenience. In case of any discrepancy, the Romanian version prevails. Romanian version

Last updated: 1 February 2026

1. Preamble and definitions

These Terms and Conditions (the “Terms”) govern access to and use of the wizzmedia.ai website (the “Site”) and services provided by Wizz Media.

2. Service provider identification

In accordance with Law No. 365/2002 on electronic commerce and Directive 2000/31/EC:

3. Acceptance of the Terms

By accessing and using the Site, you confirm that:

• You have read and understood these Terms in their entirety
• You agree to be legally bound by their provisions
• You have legal capacity to enter into a contract (at least 18 years old or a company's legal representative)
• Your continued use of the Site constitutes tacit acceptance of any subsequent changes

⚠️ If you do not agree to any of these terms, please do not use the Site.

4. Description of services

Wizz Media provides B2B automation and digital systems services, including:

• AI Receptionist: automated response systems for WhatsApp, Instagram, Facebook and websites
• Custom CRM systems: dashboards and customer relationship management solutions
• Marketing and sales automation: follow-up sequences, lead generation, ads integrations
• Technical consulting and implementation: API integrations, system configuration, training

Services are provided in accordance with the specifications agreed in the individual contract entered into with each Client.

5. Prices, payments and invoicing

5.1. Indicative nature of prices

Prices displayed on the Site (including the Prices page) are indicative and represent cost ranges. Final prices will be determined by a customised offer after assessing specific needs.

5.2. Currency and VAT

• Prices are expressed in EUR
• VAT is added to displayed prices in accordance with applicable law (19% for Romania)
• EU clients with a valid CUI may qualify for reverse charge

5.3. Payment structure

• Setup (implementation): payable according to the contract schedule (usually 50% on signing, 50% on delivery)
• Monthly subscription: payable in advance at the beginning of each month
• Payment term: 14 days from invoice issuance, unless otherwise specified

5.4. Late payments

In case of late payment, we reserve the right to charge late-payment interest under Law No. 72/2013 and suspend services until the account is settled.

6. Right of withdrawal (for consumers)

7. Delivery and implementation timelines

Implementation timelines are indicative and depend on project complexity:

• Simple projects (1 channel): 7–10 business days
• Medium projects (multi-channel): 10–14 business days
• Complex projects (custom): as set out in the customised offer

Final timelines are set out in the individual contract. Delays caused by the Client's incomplete provision of information do not constitute failure by Wizz Media to meet deadlines.

8. Warranties and support

8.1. Adjustment period

We provide a 14-day period after delivery for adjustments and corrections included in the setup price. Changes beyond the initial specifications may be charged additionally.

8.2. Technical support

• Starter: email support, response within 48h
• Growth: WhatsApp support, response within 24h
• Pro: priority support, response within 4h (business days)

8.3. Uptime and availability

We commit to 99.5% availability for managed systems. Scheduled interruptions will be communicated at least 48h in advance. We are not responsible for interruptions caused by third parties (API providers, hosting, etc.).

9. Limitation of liability

To the fullest extent permitted by Romanian and European law:

• Wizz Media's total liability is limited to the value of services paid in the last 12 months
• We are not liable for indirect, incidental or consequential damages or loss of profit
• We are not liable for interruptions caused by force majeure or actions of third parties
• The Client is responsible for the accuracy of information provided and compliance with its own legislation

Note: These limitations do not affect consumer rights under EU consumer protection law.

10. Intellectual property

10.1. Site content

All intellectual property rights in the Site (design, text, logos, images, source code) belong to Wizz Media or its licensors. Reproduction, distribution or modification without written consent is prohibited.

10.2. Project deliverables

After full payment, the Client receives a licence to use configurations and customisations created specifically for the project. Wizz Media retains rights to methodologies, templates and reusable components.

11. Confidentiality and personal data

We process personal data in accordance with the GDPR and Romanian law. For full details, please see the Privacy Policy.

By using the Site and our services, you confirm that you have been informed of and accept how we process personal data.

12. User obligations and conduct

You agree to:

• Use the Site only for legal and ethical purposes
• Not transmit illegal, offensive, defamatory content or content that infringes others' rights
• Not attempt unauthorised access to other users' systems, data or accounts
• Not disrupt the normal operation of the Site or services
• Not use bots, spiders or automated systems without our written consent
• Provide accurate and complete information in forms

13. Suspension and termination

We reserve the right to suspend or terminate access to services in the event of:

• Breach of these Terms
• Failure to pay for services on time
• Conduct affecting the security or operation of services
• Use for illegal or unethical purposes

The Client may terminate the subscription with 30 days' notice. Payments made are non-refundable, except as provided by law or contract.

14. Force majeure

Wizz Media is not liable for failure to perform obligations caused by events beyond its reasonable control, including: natural disasters, pandemics, wars, cyberattacks, outages of third-party services, legislative changes or decisions by authorities. We will notify the Client and make reasonable efforts to minimise the impact.

15. Changes to the Terms

We reserve the right to amend these Terms at any time. Significant changes will be communicated at least 30 days before taking effect for existing clients. Continued use after a change constitutes acceptance. The current version is always available on this page.

16. Applicable law and jurisdiction

These Terms are governed by and interpreted in accordance with Romanian law, including:

• Romanian Civil Code
• Law No. 365/2002 on electronic commerce
• GEO 34/2014 on consumer rights
• Regulation (EU) 2016/679 (GDPR)

Any dispute will be settled amicably. If unsuccessful, jurisdiction lies with the courts of Bucharest, Romania.

17. Alternative dispute resolution (ADR)

Under Regulation (EU) No. 524/2013, consumers may use the European Online Dispute Resolution platform:

18. Final provisions

• Severability: If a provision is declared void, the others remain valid
• Entire agreement: These Terms, together with the Privacy Policy and individual contracts, constitute the entire agreement
• Waiver: Failure to exercise a right does not constitute a waiver of it
• Assignment: Wizz Media may assign these Terms to a successor; the User may not assign them without written consent

19. Contact

For questions about these Terms or our services:

By using the Site and Wizz Media services, you confirm that you have read, understood and accepted these Terms and Conditions.